On March 13th, Li Yuanguang, Secretary General of CCA, attended the Seminar on Shared Governance to Enjoy Consumption co-hosted by the Transportation Department and the Center of Consumer Affairs of the Civil Aviation Administration of China (CAAC).
Li delivered a speech to provide an in-depth interpretation on how to understand “Shared Governance to Enjoy Consumption”. He also acknowledged the accomplishments of the civil aviation enterprises during the past year, hoping that they could diligently listen to the opinions and voices of consumers, reinforce the awareness of shared governance, strengthen management and regulate services by means of improving information disclosure, developing emergency plans, enhancing settlement of consumption-related disputes and specifying rules for penalties and damage compensations, develop service standards and take improvement measures to continue improving the level of service and consumer satisfaction.
Copyright of 2002-2014 copyright China Consumers Association of Beijing ICP No. 05014033