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Chang Yu Be Interviewed Online with People.cn
—— 2016-03-14 ——

Chang Yu, Vice President & Secretary General of CCA, visited bbs.people.com.cn in the morning of March 13th and accepted an online interview on achievements in implementing the new consumer law within a year.

Chang Yu said, CCA and consumer associations nationwide have done a tremendous amount of work over the past year in accordance with the statutory public welfare obligations defined by the new consumer law. They timely made heard the public voice, took enhanced efforts to provide consumption-related education and guidance, efficiently solved consumption-related disputes, carried out researches on public welfare lawsuits to push forward legal practices and shared governance. Such efforts have helped improve the general understanding of the new consumer law and encourage business operators to conduct business in good faith, in a lawful manner and with self-discipline.

However, the consumer associations also identified several difficult issues in the course of implementation, such that detailed rules are not yet in place to ensure the protection of private information, it is highly difficult to mediate for claims that request three-fold compensation, online business operators rarely observe the new consumer law, and consumers of financial services lack sufficient expertise to claim for rights protection, and so on.

When talking about CCA’s work progress in 2015, Chang said that the association had set “Shared Governance to Enjoy Consumption” as its annual theme in 2015. The consumer associations at all levels would proactively work to gain support from all parties and the society in accordance with the new consumer law and by adhering to the core tasks of the CCP and the nation, take actions to build a comprehensive platform for rights protection and promote shared governance, and make unremitting efforts to create a safe and trustworthy consumption environment.

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