On October 28th, CCA held an information meeting in Beijing to report the results of the experiential survey on several domestic tourist routes.
It’s reported that this experiential survey is the first of its kind that CCA has carried out in a large scale on the domestic tourist market. Along with the improvement of people’s living standard, recreational tourism has become a hotspot in national consumption. However, issues have also surfaced as the tourist market continues to heat up. Under such context, CCA organized to carry out an experiential survey on several domestic tourist routes from September 11th to October 7th. A total of 196 volunteers from 24 local consumer associations at sub-provincial level and above acted as the experiential officer, and after receiving certain training, signed up in tourist groups that covered 96 routes extending over 27 provinces, municipalities and autonomous regions as an ordinary consumer. All the selected routes can represent the recreational needs and consumption capacities of the general public, and each route covers a number of 4A and 5A rated scenery spots. The experiential officers gathered information about key elements in tourist services through personal experience based on the survey design. Meanwhile, they obtained a large quantity of first-hand materials with the help of professional equipment, such as video or audio recordings and photographs, to identify and document relevant issues in the tourist service sector. It is told that the survey has gained tremendous support from China National Tourism Administration (CNTA).
CCA will follow up closely on the responsible entities that were frequently found with issues during this experiential survey, and according to Li Yuanguang, Deputy Secretary-General of CCA, CCA will perform its obligations under the Law on Protection of Consumers Rights and Interests and engage in talks with related tourism agencies and corporate representatives when necessary in accordance with the Measures of Consumers Association on Regulatory Talks with Business Operators for Consumer Protection (Trial), urging them to make rectification and observe their duties and obligations. It is also recommended that relevant government departments shall enhance coordination in law enforcement, strictly implement paid leave policies, improve mechanisms for submitting and handling complaints in tourist zones, supervise the tourism agencies and tourism practitioners to conduct business in good faith and in a lawful manner, and call for consumers to boycott low-price tours and claim their legitimate rights and interests according to relevant laws.
Yu Fan, Deputy Director-General of Supervision and Administration Department of CNTA, attended the meeting and confirmed the survey. He stated CNTA would request relevant departments to investigate the activities violating the legitimate rights and interests of consumers and give due punishment to those involved in such activities within a given period of time so as to safeguard the legitimate rights and interests of tourists.
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